Privacy Policy
Last updated: 25 July 2026
UptoData Ltd ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website or use our services.
Data controller: UptoData Ltd.
Contact: info@uptodata.co.uk
1. What data we collect
Via our enquiry form
- Your name
- Your email address
- Your phone number (if provided)
- Whether you already have a domain name
- Details about your business and the website you're looking for
Via our AI chat assistant
- Messages you send through the chat widget
- The chat assistant logs conversations to improve responses and for quality purposes
Via email
Automatically collected
- Technical information such as IP address, browser type, device type, and pages visited — collected via standard server logs
- We do not use Google Analytics or any third-party tracking scripts on this site
2. How we use your data
- To respond to enquiries and provide information about our services
- To set up, manage, and support your website subscription
- To send service-related communications (e.g. renewal notices, technical updates)
- To improve our website and AI chat assistant
- To comply with legal obligations
3. Legal basis for processing
We process your personal data on the following legal bases:
- Consent — when you submit an enquiry form or use our chat, you consent to us processing that data to respond to you
- Legitimate interest — to operate and improve our business, including maintaining customer records and analysing website usage
- Contractual necessity — if you become a subscriber, we need your data to deliver the service
4. Data sharing and third parties
We do not sell your personal data to anyone. We may share data only with:
- Our hosting provider (Verpex) — who stores website data on our behalf
- Email services — to deliver and receive communications
- Legal authorities — if required by law or to protect our rights
All third parties are bound by data processing agreements that comply with UK data protection law.
5. Data retention
- Enquiry form submissions: retained for up to 12 months after the last contact, unless they lead to a subscription
- Customer/subscriber records: retained for the duration of your subscription plus 6 years after termination (to meet HMRC requirements)
- Chat logs: retained for up to 12 months
- Server logs: retained for up to 6 months
6. Data security
We implement appropriate technical and organisational measures to protect your data, including:
- SSL/TLS encryption on all pages
- Secure, managed hosting with regular updates
- Access controls on systems that store personal data
7. Your rights
Under UK data protection law (GDPR and DPA 2018), you have the following rights:
- Right of access — request a copy of the personal data we hold about you
- Right to rectification — ask us to correct inaccurate data
- Right to erasure — ask us to delete your data (subject to legal retention requirements)
- Right to restrict processing — ask us to limit how we use your data
- Right to data portability — request your data in a machine-readable format
- Right to object — object to processing based on legitimate interest
- Right to withdraw consent — at any time, without affecting the lawfulness of processing before withdrawal
To exercise any of these rights, email us at info@uptodata.co.uk. We will respond within 30 days.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) — the UK's data protection regulator: ico.org.uk.
8. Cookies
This website does not use tracking cookies or third-party analytics scripts. Essential session cookies may be set by the AI chat assistant or our hosting provider for technical operation. These are strictly necessary and do not require consent.
If we add any non-essential cookies in the future, we will update this policy and ask for your consent before setting them.
9. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of this page will reflect the most recent changes. We encourage you to review this page periodically.
10. Contact
If you have any questions about this privacy policy or how we handle your data, please contact us: