UptoData — Lea Dean, trading as UptoData
Effective date: 04.08.2026
These Terms of Service (“Terms”) govern the provision of website design, hosting, and related AI chatbot services (“the Service”) by Lea Dean, trading as UptoData (“UptoData”, “we”, “us”), to any client who engages UptoData for these services (“Client”, “you”). By instructing UptoData to build, host, or maintain a website or chatbot on your behalf, you agree to these Terms.
UptoData designs, builds, and hosts a website for the Client, which may include an integrated AI chatbot. Unless otherwise agreed in writing, the site and its hosting remain the property of UptoData for as long as the Client subscribes under the standard monthly plan described below.
The standard plan is billed at £14.99 per month, collected by recurring card payment via Stripe. Fees are due in advance of each billing period. UptoData reserves the right to suspend or take down the Client’s site if payment fails and is not resolved within a reasonable period after notice.
Under the standard monthly plan, the website files, code, and any associated assets built by UptoData remain the property of UptoData. This allows UptoData to offer the site at a low recurring cost rather than a large upfront build fee.
A Client who wishes to take full ownership of their site files (for example, to move to a different host or developer) may do so by paying a one-off exit fee of £199. On payment of the exit fee, UptoData will transfer the relevant files to the Client and the ongoing monthly fee will end.
The Client may cancel the Service at any time by giving notice to UptoData. Unless the exit fee has been paid, the website will be taken offline at the end of the current billing period and UptoData is not obliged to retain or hand over site files after cancellation.
UptoData may terminate or suspend the Service on reasonable notice, including where fees remain unpaid, where the Client uses the Service unlawfully, or where continuing to provide the Service becomes impractical.
The Client is responsible for the accuracy and legality of any content, text, images, or information they provide for use on their site or in their chatbot’s knowledge base. UptoData is not responsible for outputs generated by an AI chatbot that fall outside the scope of the information and instructions the Client has approved.
UptoData collects and processes basic Client information (such as name, contact details, and billing information) in order to provide the Service. Billing information is processed by Stripe and is not stored directly by UptoData. Any personal data collected from Client website visitors via forms or chatbots is processed only as reasonably necessary to operate the Service, and UptoData will act on reasonable Client instructions regarding that data.
UptoData will use reasonable efforts to keep the Client’s website and chatbot available, but does not guarantee uninterrupted or error-free service, and is not liable for downtime caused by hosting providers, third-party services, or events outside UptoData’s reasonable control.
To the fullest extent permitted by law, UptoData’s liability to the Client arising from the Service is limited to the fees paid by the Client in the three (3) months preceding the event giving rise to the claim. UptoData is not liable for indirect or consequential losses, including loss of profits, business, or data.
UptoData may update these Terms from time to time, for example as the Service or business practices develop. Continued use of the Service after an update takes effect constitutes acceptance of the revised Terms.
These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Questions about these Terms can be sent to info@uptodata.co.uk.